Kind, considerate and knowledgeable! This is my third Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with helpful and friendly. Your automobiles are excellent, but your staff is outstanding.
The service department is always very friendly, informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service.
Frank Kent Cadillac lives up to superior service and care for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. And Mike took the door apart piece by piece and found exactly what the problem was put the door back together and it has been perfect ever since. It doesn’t get better than that!
I would highly recommend Frank Kent, they are always happy to see you and treat you like family. They will help you any way possible.
GREAT service experience after a prior miscommunication problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less
Frank Kent continues to provide quality service, attention to detail, and personalized support. I trust they will identify and resolve known and hidden issues. They communicate well and use technology to enhance the communication.
I have been going to Frank Kent's forever..I have always been treated with the Best Respect from Everyone.Thank Ron for all your Help..
Very friendly. Professional. My repair work was done pretty fast. Much sooner than I expected. And the repairs were done very well. Looks like a new car again!!!! It’s my second experience with them. I highly recommend this place.
I myself have Gone here over 20 plus Year's.I love Frank Kent.Dont have any thing negative comments on Frank Kent. Thank you.
Outstanding Service!!! I will definitely continue to bring my car here for service. Also, my wife and I plan on purchasing our next car from Frank Kent.
Service Advisor C. Cotton was extremely knowledgeable and helpful by providing multiple updates throughout the repair process. The Service department as a whole was top notch!
My experience with service providers with Frank Kent personnel has been nothing but best, and I would recommend my experience to others. Thanks you all.
It’s always a great experience when we need professional service on our vehicle. We always depend on Frank Kent to do everything correctly and efficiently.
My vehicle was serviced in a timely manner, the waiting room was clean and as usual my service rep Ron was pleasant and courteous and my vehicle was washed.
Frank Kent is unusual as to the commitment to outstanding sales & service ... one usually outstrips the other ... not the case with David Rotman in sales & Colby in service ... an amazing, customer focused team.
Great service and professional technicians. The repair was completed on time and on budget. I would recommend the Frank Kent family of auto companies to anyone.
Went in for a oil change..they got me in and out pretty quick. Customer service was awesome. Will definitely return for my service needs
Frank Kent Cadillac is a top notch dealership, that treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Frank Kent on customer service.
Always great service from Frank Kent. Feel like I get excellent quality work along with caring service at a fair price. Also the bonus of having the vehicle washed is appreciated.
The staff is always polite and professional. They all make you feel welcomed and important from the service team to the cashier team. Thank You.
I had a new tire that needed repair. I received great service and a new tire. The wait time was very reasonable. Great experience. Thanks.
Great service and I always receive updates on a regular basis. They have exceeded all my expectations. They have exceptional service and professional communication with me.
Always happy to stop by the Frank Kent service center because everyone is so friendly and efficient! Would never occur to go somewhere else -- even with coupons!
Great experience with everyone especially Shawn Moffet. Price was very good, car had very low milage and was super clean. This is my third car that I have purchased from Frank Kent and will not be be my last.
James the service attentant was helpful and attentive I waited for the car which was done in a timely matter Pleasant waiting room and WiFi
We enjoyed our experience at this dealership. Our sales rep, Rick Simpson, was great and we love our new car! Thank you so much fo making the process easy.
Good service fast in and out fair customer service quality number one will come back for service on my vehicle and refer to other people who owns Cadillac.
Outstanding service and love how Ron and everyone else took care of me and my Yukon. They did a great job on the detail job on the inside. Way to go everyone.
Friendly, courteous staff. Great service writer in Ron Evans, really enjoy working with Ron! Nice, comfortable waiting room, super nice cashier! Will use Frank Kent again for sure!
Serviced my car in record time! I took the vehicle in early and they completed it within the hour. Very polite and courteous as well as efficient. Car was cleaned and vacuumed when I received it. I will return for my future services.
I love taking my car to Frank Kent Cadillac! The service department is run so professionally. I appreciate the car wash too! I always recommend Frank Kent Cadillac!
I was in and out in a short of time. The service rep was friendly and very informative. The service I was in for was a state inspection and the mechanics inspecting my car provided additional service suggestions to keep my car in tip-top condition during the upcoming year
I have always bought my Cadillacs at another dealership, but since it was no longer convenient to get my service done there, I started using Frank Kent. I was blown away by the friendliness and attentiveness. When it came time for me to purchase my new car, I knew that I would be buying it from Frank Kent. From the moment I walked in the door, my sales rep, Rick Simpson, went right to work to find me the exact car that I wanted. He was very knowledgeable and helpful and I never felt pressured. I left the dealership with ...
Frank Kent did a good job. Car was clean and oil change was done quickly. Service person was friendly and met us as soon as we drove up.
Very good dealership to deal with. Every one that works there is very friendly and willing to make you happy. I will continue to buy cars from them.
We were received at the entrance by our Sales Rep and even through our Covid 19 masks we could feel the acceptance and respect. Everyone was friendly and we feel we got the best possible deal on our new car.
I received courteous friendly service. The service advisor had the service requested done and told me of additional issues that should be fixed. I was notified of everything before it was done and my questions were answered satisfactorily..
Took my car in for oil change and it was done fast and the wash job was fantasticThe new waiting room remodel looks fantastic too just love everything about it
I bring my vehicle for oil/filter changes even though i pass many oil/filter change garages because Frank Kent staff is courteous and efficient. I always feel they are doing the best job possible. Kudos to Ron Evans in Service Dept for being especially attentive.
Courteous, professional customer oriented! Danny Dreier is a true Asset to your customer base and your Dealership! Have been doing business with Frank Kent for over ten years!
We took our Cadillac Escalade ESV in for front windows tint and bug deflector along with cargo mat install everything was on point Great Job
Colby was attentive and responsive! The loaner car gentleman was efficient! Overall an excellent experience! I will surely be back for future maintenance/and repairs!
James Doughty is an excellent representative of Frank Kent and Cadillac. He exhibited knowledge when answering my questions, laughed at my corny jokes, and went over and beyond to ensure I was in and out in record time, with a fully vacuumed and washed vehicle. Thank you all for your expertise and speedy service... oh yea and for the ice machine with the good, soft ice for those of us addicted to ice. 🙂
Service department is top notch. Quick, accurate and friendly. My favorite is the new text message link showing service options, including pricing, you can accept or decline.
Shout out to Brian for being a patient, amazing sales person. He tried every angle to help me and the fact that he went the extra mile made me feel so good. He engaged with me and was very concerned about my needs and for that I am grateful for Frank Kent. The finance team was very willing to assist as well. My Sincere Thanks for your efforts Katheryn
This is our Third vehicle from Frank Kent but our First Cadillac Escalade ESV ,Shawn and His Manager were Polite ,Courteous , no pressure tactics at all ,Respectfully worked with us on from beginning to end ,Finance Dept was fast and prompt up front .Just ;like the first two vehicles .no up selling just courteous up front bussiness
This the third car we buy from Frank Kent two Honda’s and our first Cadillac Escalade we are excited and pleased great experience hands down
I dropped my car off for repairs. I was issued a loaner. The process from start to finish was efficient and friendly. The final cost was as expected.
Frank Kent service department gives excellent service to their customer. I had a loaner car while my car was being repaired. I was treated as if I purchased my car from the dealership. Thank you,
Frank Kent has been my dealership for 11 years. We have purchased 4 Escalades from there and had every service needed, done there. They go over and above!
I’m so pleased with the flexibility and cooperation of the entire service team. There e multiple issues and everything was taken care of at the same time. I highly recommend Frank Kent for your service needs
The very nice and efficient members of Frank Kent staff make going to get your car repaired a positive experience. Thanks to all of you.
Recently had work done here at Frank Kent. Work was done quickly and accurately. Had short wait for parts, which was unavoidable, but was promptly completed when parts arrived. Always a professional and positive experience here!!
Was a great experience . Went beyond what was necessary.would highly recommend. Have gotten my cars there for 30 years. Service department is great also.
Lester and David were amazing! Made my first experience buying a car painless! They were very upfront, honest, and explained the process every step of the way. I can't thank them enough bc I love my new car! It was worth the drive! Thank you! Thank you!
Frank Kent has the BEST service department in the car business! I have never been stranded due to their diligence! Thank you so very much
Exceptional and fast but the price was more than expressed previously. Plus amount for shop supplies seems high and excessive. But happy overall with expediency and care just wish the estimated cost were close to a tusl price.
Blake was extremely kind and made the process of purchasing a new car hassle free. Everyone was so nice and helpful. Thank You so much
Frank Kent Cadillac was the best dealership I have ever dealt with. I will only go to this dealership now. I bought a used cheaper car and was still treated fantastic. I highly recommend going there.
The whole sales experience was terrific. Rob and Hendricks and Scott were very personable and professional. I have bought many cars in my lifetime and this was the easiest and best ever. I would recommend this dealership.
Nick Bieghler worked very hard to earn our business, he was up against a Lexus lease that was very good but he did beat the deal and I am fully satisfied! 5 Stars!
Start to finish the process of buying at Frank Kent was top notch. My salesperson Nick was up front about each step in the process he took in which put my mind at ease about making such a big financial decision. Thanks you!!!
I have purchased 3 cars over the years from Nick Bieghler at Frank Kent. My Cadillac SRX,XT5, and my now XT6. Nick makes the car buying process easy from start to finish. He works with my payment needs and always makes sure I am happy with my purchase. I will continue to buy all my cars from Nick.
My car had gotten totaled and I was panicked to find another car I loved. I went to Frank Kent and Nick Bieghler was amazing! He showed me around the lot and was very knowledgeable. In the end, he helped me find the car I love and helped me get into it! Great service!
5 stars!! I have purchased my 2 last vehicles from Nick Bieghler at Frank Kent. Highly recommend! Thanks Nick & Frank Kent for being our go to for all of our family vehicles! -Brandie Mitchell
Bill was great in searching for exactly the vehicle I was looking for and had everything wrapped up in record time. I ended up Driving away in the perfect match and his great customer service has continued ever since.
Bill was great, during the Covid 19 pandemic he assisted me via text and phone calls and got me into the car I wanted within 2 days! Thank you!
Bill is that extra helping hand a busy new Mama with three adopted toddlers, three and under, needs! He quickly listened to my needs and with wide eyes and a smile he showed me the perfect car for our new family. Bill is kind, knowledgeable, patient, and an overall joy to work with! Thank you
Arron made my experience the best ever. Integrity is a rare quality in the car dealership world but not when it comes to Arron, a TRUE PROFESSIONAL. Not only will I buy again from Arron, I've already recommended him to several of my friends. FIVE STARS & TWO THUMBS-UP!!!
Aaron Dias was Excellent to work with in fact the entire staff was wonderful! this was a very professional and enjoyable transaction.I will buy again from Aaron!
This was my second purchase from Frank Kent. On both occasions I dealt with Shawn Moffett, a very experienced , knowledgeable and personable professional. I was VERY happy with my deal on both cars. They also have an excellent service department.
On 01/25/2020 I bought a new Cacillac XT4. Great people with which to work. BIll Baresch did a great job helping me find the right vehicle.
I am obsessed with (my new) used car! The process was super easy and Nick B. was a pleasure to work with!I love my 2018 Traverse. Thanks Nick & Frank Kent!
Salesman Bill Baresch was A+. Was so helpful and A+ in all areas dealing with us. Punctual answering questions and phone communications. Will refer Bill to our friends and neighbors.
Best experience buying a car and getting service from the service dep Definitely a class act. It’s nice to have a dealership that have all around pride in the service they provide.
Easiest purchase ever made. Exceptional service. Bruce Lee was our salesmen and he was straight forward, no nonsense! Loved our experience! Never thought we would drive to FTW for a vehicle but it was more than worth it. Found the truck we were looking for online. Drove to the dealership, that was open on Sunday for special holiday hours. The truck looked even better in person. Bruce had the truck pulled up and ready for us to test drive as soon as we arrived. Again by far easiest purchase ever! Next vehicle our first stop will be to Frank Kent ...
Always very courteous, knowledgeable, and makes me feel special. They listened to what I needed and worked to get me in the car I wanted.
Five stars to sales associate Bill Baresch who made the purchase quick and efficient. Frank Kent dealership is outstanding and what is expected when one provides five-star service.
Everything was smooth and the process was very efficient, the sales and finance department worked with me to satisfy my needs in the vehicle purchased, will buy from them again in the future
Great experience and great deal on a new SUV. When the vehicle my Wife found on line did not meet our needs our salesman found one the next day that had everything we asked for down to the color
I had an enjoyable experience with Aaron. He was layer back and not pushy but seemed to understand what I wanted right away. Dealership was friendly and helpful. I would recommend.!
Chris Cunningham made my lease experience painless and lightening fast. I was returning a previous and lease and wanted a new vehicle to lease. He found what I wanted in less than a day and had all the paperwork ready for me to sign in less than 24 hours. Very smooth transaction. Friendly and helpful. Definitely will lease from them again!
I was looking for a Cadillac CTS Coupe, and had reached out to several dealerships at an ungodly hour late at night. Aaron Dias responded in a timely manner, and less than 12 hours after contact, I had an appointment scheduled. The dealership was clean, and everyone was highly professional. Aaron Dias was great to work with and was great on communication before and after the sale (I've never had good post-sale communication will a dealer). I accidentally left a sentimental item in my trade-in, and Aaron held on to it for weeks until I was able to make it ...
Aaron and I had been communicating through email about the car I wanted before I showed up. I knew what I wanted and Aaron made it a breeze to go through the process. When I got there, it was sitting out front, all cleaned up for me. Aaron and all employees I encountered were extremely friendly and appreciative of my business. I got the full tour of the dealership, which is the coolest one I have seen. I will definitely be back and will refer anyone in the market to Aaron and the team at Frank Kent!
if your looking for a dealership and a salesman who works hard for you and your business than you want Aaron Dias at FK Cadillac.
Our family was in need of a larger vehicle to accommodate our growing family. My wife and I were weary about stepping into another dealership since our most recent visits were very unpleasant and a complete waste of our families time and travel. We chalked it up as our last dealership visit as we headed to your dealership after softball and soccer games on Saturday. With all four kids in tow and our banks approval for a loan we went to meet with Aaron Dias to see what we could work out. From the moment my wife and I met ...
Great service very professional Aaron dias help me with my purchase,great job need more like him very nice and courteous made my buying experience wonderful
My husband and I worked with Aaron Dias, the internet sales manager, to help us purchase a used truck for our son's birthday. He made the transaction so easy. He was enjoyable to talk with, ask questions of and provided feedback without any hassle. We had been to another dealership and were shocked by how pushy the salesman was and they wouldn't quit going back to the same thing over and over again. Aaron made us feel like a friend and was always willing to accommodate our requests for information, details, etc. He really seemed to know his ...
Bill Baresch did a great job to put me in the exact vehicle I wanted at a price that was perfect for me. Lisa did a great job to quickly handle all the paperwork in record time!
My husband and I worked with Aaron Dias, the Internet Sales Manager. He was great! I was looking at several cars online and I drove over an hour to come to this dealership. Aaron was AWESOME! He was patient and very informative. He introduced us to the other members of his team and they were great. Aaron Dias has a forever customer with my family. The drive was definitely worth it. I would reccomend him to any and everyone who is looking to purchase a new or used car!
My salesman’s name was Aaron, I made an appointment in advance because I saw online they had a 2019 Chevy Trax and I wanted to make sure it was still available. Well it turns out that the car I wanted was at a different frank Kent dealership. But at my request they transferred it to the closer Fort Worth location. Great snacks available while we waited for everything. Aaron could tell I was missing something on the car and wasn’t completely happy with it, so he asked on our test drive what it was that I wasn’t happy ...
I worked with Aaron Dias who was a joy to work with. Very professional and personable. He found the right car for me, and he worked with the management and got me the deal I was looking for. Most pleasant car buying experience I have had.
Aaron was great to work with. Would recommend stopping to take a look if you're thinking about a new purchase. friendly staff as well.
The live chat was very helpful which led to having a meeting the next morning. Aaron was able to get information before the meeting to have everything ready in regards to what we were looking for. The deal ended up in Aaron having to drive to car to us at our house to sign papers because we had to leave the dealership before everything was finalized. Aaron was organized , time efficient and was genuine in trying to get what we wanted in a car and price. Honesty and patience is always appreciated throughout the car buying process. Finance was great ...
Aaron Dias and Scott Hendrckson made this the best buying experience I have ever had. I have bought 30 cars in my life. That says a lot. Thanks guys!!!!!! Dave L
I had a great experience working with Aaron Dias for the purchase of my 2017 Cadillac CTS. He was extremely helpful and courteous during the purchase process. I would recommend this dealership and especially Aaron to all my friends!!!
I had the chance to work with the amazing Aaron at Frank Kent in Fort Worth and I promise you if I could I would Buy a car everyday just to work with him and Frank Kent again! I absolutely love Frank Kent and Aaron gave me a reason to love them more he was diligent and determined to get me in the right car! Very personable and easy going and such a pleasure to work with. I cant wait to refer him to everyone that I know
Service is a-ok and facility and waiting room is superb.
My experience was amazing. Everyone that helped was very friendly and knowledgeable. Frank Kent has always gone above and beyond expectations.
Tony Beasley and Frank Perry made buying my truck a breeze. I appreciate how patient they were with me. They both answered questions I had immediately. I would definitely say the 6 hour drive to the dealership was completely worth it!!!