Awesome attitudes and responsiveness! Highly recommend frank kent Cadillac for any car needs you may have. Sales team, service team and body shop are all amazing!
If you live in the DFW area visit Frank Kent Cadillac . Your visit will be well worth the time. My family and I trust Frank Kent dealership from sales to service .Thanks to everybody I worked with at Frank Kent .My Cadillac runs like new. Charlie Smith
Great staff; helpful, knowledgeable and a beautiful, spotlessly clean waiting area that was light and airy. It was so easy to book my appointment. I will tell all my friends what a good experience it was!
I enjoy the customer service everybody is so friendly and they tell you everything that you need to know and keep you updated on your vehicle when it is there
Seevice ok. Prices too high. All the fru feu doesn’t make for unreasonable prices. I will be going elsewhere for service.. can’t think of anything else.
I continue to be impressed by the level of service at your location. Mr Ron was perfect from the first encounter until the time my vehicle was ready. He made sure I got the right service I needed and kept me updated on my vehicle status. A true professional from start to finish. Very thankful for my service and will continue to have all my vehicle needs meet at this location.
Service at Frank Kent is great. I bought the car there and have used the service department twice. Both times The extended warranty that I got covered everything and the service advisors were awesome.
On top of every issue. Customer in forefront of effort
Have bought 3. Cars from Frank Kent. 2. Used and a new one. Good people overall. Will continue to visit them for my car needs
Great people, great service. Shawn Moffett and Danny Dreier are exceptional individuals and a real asset to the Frank Kent family.
Excellent service, communication and work. Very clean and professional. The only place I trust my Escalade with and will be buying my next car from there.
Your folks went out of your way to help me. My wife had to be at the hospital and you found me a loaner car to make sure she was taken care of.
We were very pleased with the exceptional service we received by Our service advisor. Michael was knowledgeable and professional. He made sure our car was ready and serviced to meet our expectations!
Always excellent service. And they’re the friendliest group and fixed all issues. We are Frank Kent customers for life. You have always treated us fairly.
Flawless experience! We helped my mother buy a car, & it was the best experience we have had purchasing a new vehicle. John was extremely patient with all of our questions & accommodated us as we compared the 4 cylinder with the V6. Nick was very straightforward in the pricing & trade in. We felt that it was an excellent deal. We really appreciated that this dealership actually had the car there & for sell, afterseeing it online. No tricks! After purchasing, Irma helped us set up the driver profile & other details. We never felt rushed & she made sure ...
I have been exceptionally pleased with FKC service since becoming a customer over a dozen years ago. They are keeping my Enclave running well past its "expiration date" and I don't mind the cost of replacement parts! I miss the recent retiree (Randy) but Ron is an outstanding replacement. Hope he doesn't leave too soon! I had a tire road damage warranty, but it has expired and I've had to pay for the latest deflation, sadly.
We have grown accustomed to FKC's consistently great service over many years as Cadillac leasers. Our recent service was another excellent experience! We have always appreciated your quality service/work.
The dealership always provides great service with each visit. The staff is alway friendly and eager to make sure they make the visit a complete customer experience.
I was very pleased with the work done on my Infiniti QX60. The body shop stayed in touch with me though out the whole process!!! Thanks for excellent customer service!!!
Took my vehicle in for regular maintenance. The service department staff were friendly and very pleasant to work with. My appointment was done in the amount of time that I was quoted and was kept updated by the staff throughout the appointment. Great service!
It was a wonderful experience. Randy did an awesome job getting our Cadillac fixed. He made sure everything was done and contacted the insurance company for us.
Kind, considerate and knowledgeable! This is my third Escalade from your dealership. I have a dealership very close to me, but I chose to drive to Frank Kent. Everyone that I have come in contact with helpful and friendly. Your automobiles are excellent, but your staff is outstanding.
The service department is always very friendly, informative and professional when I visit when servicing my XT4. I always look forward to going to the dealership for service.
Frank Kent Cadillac lives up to superior service and care for their customers! We had an annoying occasional rattle in the passenger door. Which is one of those complaints you cannot duplicate in the shop. And Mike took the door apart piece by piece and found exactly what the problem was put the door back together and it has been perfect ever since. It doesn’t get better than that!
I would highly recommend Frank Kent, they are always happy to see you and treat you like family. They will help you any way possible.
GREAT service experience after a prior miscommunication problem GREAT loaner WONDERFUL staff. Highly recommend,OEM part not available aftermarket part should have been much less
Frank Kent continues to provide quality service, attention to detail, and personalized support. I trust they will identify and resolve known and hidden issues. They communicate well and use technology to enhance the communication.
I have been going to Frank Kent's forever..I have always been treated with the Best Respect from Everyone.Thank Ron for all your Help..
Very friendly. Professional. My repair work was done pretty fast. Much sooner than I expected. And the repairs were done very well. Looks like a new car again!!!! It’s my second experience with them. I highly recommend this place.
I myself have Gone here over 20 plus Year's.I love Frank Kent.Dont have any thing negative comments on Frank Kent. Thank you.
Outstanding Service!!! I will definitely continue to bring my car here for service. Also, my wife and I plan on purchasing our next car from Frank Kent.
Service Advisor C. Cotton was extremely knowledgeable and helpful by providing multiple updates throughout the repair process. The Service department as a whole was top notch!
My experience with service providers with Frank Kent personnel has been nothing but best, and I would recommend my experience to others. Thanks you all.
It’s always a great experience when we need professional service on our vehicle. We always depend on Frank Kent to do everything correctly and efficiently.
My vehicle was serviced in a timely manner, the waiting room was clean and as usual my service rep Ron was pleasant and courteous and my vehicle was washed.
Frank Kent is unusual as to the commitment to outstanding sales & service ... one usually outstrips the other ... not the case with David Rotman in sales & Colby in service ... an amazing, customer focused team.
Great service and professional technicians. The repair was completed on time and on budget. I would recommend the Frank Kent family of auto companies to anyone.
Went in for a oil change..they got me in and out pretty quick. Customer service was awesome. Will definitely return for my service needs
Frank Kent Cadillac is a top notch dealership, that treats their customers the way they should be treated, after spending money on one of their vehicles. All dealerships should take a lesson from Frank Kent on customer service.
Always great service from Frank Kent. Feel like I get excellent quality work along with caring service at a fair price. Also the bonus of having the vehicle washed is appreciated.
The staff is always polite and professional. They all make you feel welcomed and important from the service team to the cashier team. Thank You.
I had a new tire that needed repair. I received great service and a new tire. The wait time was very reasonable. Great experience. Thanks.
Great service and I always receive updates on a regular basis. They have exceeded all my expectations. They have exceptional service and professional communication with me.
Always happy to stop by the Frank Kent service center because everyone is so friendly and efficient! Would never occur to go somewhere else -- even with coupons!
James the service attentant was helpful and attentive I waited for the car which was done in a timely matter Pleasant waiting room and WiFi
We enjoyed our experience at this dealership. Our sales rep, Rick Simpson, was great and we love our new car! Thank you so much fo making the process easy.
Good service fast in and out fair customer service quality number one will come back for service on my vehicle and refer to other people who owns Cadillac.
Outstanding service and love how Ron and everyone else took care of me and my Yukon. They did a great job on the detail job on the inside. Way to go everyone.
Friendly, courteous staff. Great service writer in Ron Evans, really enjoy working with Ron! Nice, comfortable waiting room, super nice cashier! Will use Frank Kent again for sure!
Serviced my car in record time! I took the vehicle in early and they completed it within the hour. Very polite and courteous as well as efficient. Car was cleaned and vacuumed when I received it. I will return for my future services.
I love taking my car to Frank Kent Cadillac! The service department is run so professionally. I appreciate the car wash too! I always recommend Frank Kent Cadillac!
I was in and out in a short of time. The service rep was friendly and very informative. The service I was in for was a state inspection and the mechanics inspecting my car provided additional service suggestions to keep my car in tip-top condition during the upcoming year
I have always bought my Cadillacs at another dealership, but since it was no longer convenient to get my service done there, I started using Frank Kent. I was blown away by the friendliness and attentiveness. When it came time for me to purchase my new car, I knew that I would be buying it from Frank Kent. From the moment I walked in the door, my sales rep, Rick Simpson, went right to work to find me the exact car that I wanted. He was very knowledgeable and helpful and I never felt pressured. I left the dealership with ...
Frank Kent did a good job. Car was clean and oil change was done quickly. Service person was friendly and met us as soon as we drove up.
Very good dealership to deal with. Every one that works there is very friendly and willing to make you happy. I will continue to buy cars from them.
We were received at the entrance by our Sales Rep and even through our Covid 19 masks we could feel the acceptance and respect. Everyone was friendly and we feel we got the best possible deal on our new car.
I received courteous friendly service. The service advisor had the service requested done and told me of additional issues that should be fixed. I was notified of everything before it was done and my questions were answered satisfactorily..
Took my car in for oil change and it was done fast and the wash job was fantasticThe new waiting room remodel looks fantastic too just love everything about it
I bring my vehicle for oil/filter changes even though i pass many oil/filter change garages because Frank Kent staff is courteous and efficient. I always feel they are doing the best job possible. Kudos to Ron Evans in Service Dept for being especially attentive.
Courteous, professional customer oriented! Danny Dreier is a true Asset to your customer base and your Dealership! Have been doing business with Frank Kent for over ten years!
We took our Cadillac Escalade ESV in for front windows tint and bug deflector along with cargo mat install everything was on point Great Job
Colby was attentive and responsive! The loaner car gentleman was efficient! Overall an excellent experience! I will surely be back for future maintenance/and repairs!
James Doughty is an excellent representative of Frank Kent and Cadillac. He exhibited knowledge when answering my questions, laughed at my corny jokes, and went over and beyond to ensure I was in and out in record time, with a fully vacuumed and washed vehicle. Thank you all for your expertise and speedy service... oh yea and for the ice machine with the good, soft ice for those of us addicted to ice. 🙂
Service department is top notch. Quick, accurate and friendly. My favorite is the new text message link showing service options, including pricing, you can accept or decline.
This the third car we buy from Frank Kent two Honda’s and our first Cadillac Escalade we are excited and pleased great experience hands down
I dropped my car off for repairs. I was issued a loaner. The process from start to finish was efficient and friendly. The final cost was as expected.
Frank Kent service department gives excellent service to their customer. I had a loaner car while my car was being repaired. I was treated as if I purchased my car from the dealership. Thank you,
Frank Kent has been my dealership for 11 years. We have purchased 4 Escalades from there and had every service needed, done there. They go over and above!
I’m so pleased with the flexibility and cooperation of the entire service team. There e multiple issues and everything was taken care of at the same time. I highly recommend Frank Kent for your service needs
The very nice and efficient members of Frank Kent staff make going to get your car repaired a positive experience. Thanks to all of you.
Recently had work done here at Frank Kent. Work was done quickly and accurately. Had short wait for parts, which was unavoidable, but was promptly completed when parts arrived. Always a professional and positive experience here!!
Was a great experience . Went beyond what was necessary.would highly recommend. Have gotten my cars there for 30 years. Service department is great also.
Lester and David were amazing! Made my first experience buying a car painless! They were very upfront, honest, and explained the process every step of the way. I can't thank them enough bc I love my new car! It was worth the drive! Thank you! Thank you!
Frank Kent has the BEST service department in the car business! I have never been stranded due to their diligence! Thank you so very much
Exceptional and fast but the price was more than expressed previously. Plus amount for shop supplies seems high and excessive. But happy overall with expediency and care just wish the estimated cost were close to a tusl price.
Blake was extremely kind and made the process of purchasing a new car hassle free. Everyone was so nice and helpful. Thank You so much
The whole sales experience was terrific. Rob and Hendricks and Scott were very personable and professional. I have bought many cars in my lifetime and this was the easiest and best ever. I would recommend this dealership.
Nick Bieghler worked very hard to earn our business, he was up against a Lexus lease that was very good but he did beat the deal and I am fully satisfied! 5 Stars!
Start to finish the process of buying at Frank Kent was top notch. My salesperson Nick was up front about each step in the process he took in which put my mind at ease about making such a big financial decision. Thanks you!!!
I have purchased 3 cars over the years from Nick Bieghler at Frank Kent. My Cadillac SRX,XT5, and my now XT6. Nick makes the car buying process easy from start to finish. He works with my payment needs and always makes sure I am happy with my purchase. I will continue to buy all my cars from Nick.
My car had gotten totaled and I was panicked to find another car I loved. I went to Frank Kent and Nick Bieghler was amazing! He showed me around the lot and was very knowledgeable. In the end, he helped me find the car I love and helped me get into it! Great service!
5 stars!! I have purchased my 2 last vehicles from Nick Bieghler at Frank Kent. Highly recommend! Thanks Nick & Frank Kent for being our go to for all of our family vehicles! -Brandie Mitchell
Bill was great in searching for exactly the vehicle I was looking for and had everything wrapped up in record time. I ended up Driving away in the perfect match and his great customer service has continued ever since.
Bill was great, during the Covid 19 pandemic he assisted me via text and phone calls and got me into the car I wanted within 2 days! Thank you!
Bill is that extra helping hand a busy new Mama with three adopted toddlers, three and under, needs! He quickly listened to my needs and with wide eyes and a smile he showed me the perfect car for our new family. Bill is kind, knowledgeable, patient, and an overall joy to work with! Thank you
Arron made my experience the best ever. Integrity is a rare quality in the car dealership world but not when it comes to Arron, a TRUE PROFESSIONAL. Not only will I buy again from Arron, I've already recommended him to several of my friends. FIVE STARS & TWO THUMBS-UP!!!
Aaron Dias was Excellent to work with in fact the entire staff was wonderful! this was a very professional and enjoyable transaction.I will buy again from Aaron!
This was my second purchase from Frank Kent. On both occasions I dealt with Shawn Moffett, a very experienced , knowledgeable and personable professional. I was VERY happy with my deal on both cars. They also have an excellent service department.
On 01/25/2020 I bought a new Cacillac XT4. Great people with which to work. BIll Baresch did a great job helping me find the right vehicle.